Your question
frustration: score(
"How frustrated is the customer?", [
"Calm, states the facts",
"Frustrated but polite",
"Very angry",
])
What Jev returns
answers.frustration = {
probabilities: {
0: 0.03,
1: 0.89,
2: 0.08,
},
}
Also legend: your levels by position.
scorea point on your scale
probabilitiesa bet on each level · keys = positions in your list
levelvalueprobability= value × probability
0 · Calm00.03= 0.00
1 · Frustrated but polite10.89= 0.89
2 · Very angry20.08= 0.16
score add them up (values rounded)≈ 1.04
So score is a position on your scale, not a percentage
0 Calm
1 Frustrated but polite
2 Very angry
From 0 to levels − 1:2 levels0–13 levels0–25 levels0–4
confidencesame as in choice
0.82: the bet is concentrated on one level, so you can trust the score.